Refund policy

 

Because Sibley’s Smokehouse products are food items, we do not accept returns or exchanges.

We want you to be satisfied with your order. If your order arrives damaged, contains the wrong item, or there is another problem with your order, please contact us at info@sibleyssmokehouse.com within 7 days of delivery. Please include your order number and, when applicable, photos showing the issue.

We will review the issue and, when appropriate, provide a replacement or refund. Refunds approved by Sibley’s Smokehouse will be issued to the original payment method.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellations or changes once an order has been processed or shipped.

Shipping Issues

Please make sure your shipping address is correct before placing your order. Sibley’s Smokehouse is not responsible for delays caused by the shipping carrier or for orders delivered to an incorrect address provided by the customer. If a shipment is lost or damaged in transit, contact us and we will work with you to resolve the issue.

Questions about an order can be sent to info@sibleyssmokehouse.com.